Patient Care and Satisfaction

Patient Care and Satisfaction

Memorial Hospital East's commitment to excellent patient care is achieved by providing outstanding nursing care to patients.

To request nurse staffing schedules from Memorial Hospital East's nursing administration office, contact nursing administration at (618) 607-3213 Monday through Friday from 8 a.m. to 5 p.m. If you need information at other times than those listed, please call the hospital operator and ask for the nursing supervisor.

Advance Directives

An advance directive lets you provide instructions on your healthcare in the event that you cannot make these decisions. Make future health decisions now.

Our Service Evaluation Program

We appreciate being able to serve you and encourage your feedback. After discharge, you may receive a Patient Experience Survey by mail or email if you provided an email address when you registered. Please fill it out and return it to help us continue to provide the excellent service our patients depend on.

Complaints and Concerns

If you have concerns about your care or would like to file a complaint or grievance, we would appreciate the opportunity to resolve those issues through discussion with our Patient Advocate. She can be reached at (618) 607-3134, and she will be happy to discuss any issues that you may have.

You also have the right to contact the state Office of Health Care Regulation for your concerns. Their toll-free hotline, which operates 24 hours a day, is (800) 252-4343

You can also contact the Illinois Department of Public Health at:

Illinois Department of Public Health
525 West Jefferson Street
Springfield, IL  62761

Special Communication Services

Memorial Hospital East will provide sign language and oral interpreters, TTY, amplified phones, and/or other auxiliary aids and services, free of charge, to patients and/or responsible parties who need them for effective communication. Patients and/or family members requiring special communication service assistance should notify Nursing Administration at (618) 607-3213 or the Social Services at (618) 607-3139 to arrange for these services. Interpreters and alternative communication aids and services are available.

The language most commonly encountered is Spanish. Other languages can also be accommodated.

If you are hearing impaired and would like to use Memorial Hospital East’s TTY number, please call (618) 622-0222.

Complaints regarding interpretive services should be directed to:

Patient Advocate
(618) 607-3134

or

Illinois Department of Public Health
(800) 252-4343
TTY (800) 547-0466